This episode supports the July 2007 Inyu Guest Care track content: Excuse the Excuses. Jeanine O’Neill-Blackwell leads you through the facilitator guide and gives you quick tips on how to get the most from this experience with your leaders, managers and coaches. Don’t forget to print out the facilitator’s guide from your Inyu account page before tuning in!
Posted by Jeanine O'Neill-Blackwell, Jul 25, 2007 07:25 AM
Jeanine O'Neill-Blackwell wrote on Jul 25, 12:59 pm
I would love to hear your thoughts on the workshops. What is your team getting the most value from?
Jason Blackwell wrote on Aug 15, 02:04 pm
What a great workshop! I suggest breaking it into two parts that way, your team will have time to reflect on the ideas and the facilitator is not rushed. It was very impactful for my team!
Nina wrote on Aug 29, 01:39 pm
The information that was given in the Excuse the Excuses workshop has been very helpful to me in my daily relations with guests and team members. Most importantly it helps prevent escalated situations where guests have the potential of becoming very upset.