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Internal Customer Care

This workshop is delivered as part of the 12-part Front Desk Training program. Inspire your team members to understand the importance of caring for the internal customers. This session walks through the critical functions the guest care team fulfills that support the service providers in delivering

Posted by Lisa Louison, Oct 08, 2008

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Runtime: 16:03 |

About the Show

Inyu – THE online training resource exclusively for salon and spa professionals.

Everything you need is INYU.

www.inyutraining.com

Authors: Jennifer Boudreaux, Jeanine O'Neill-Blackwell, Lisa Louison

Topics: Training, Fashion & Beauty

Read more…

New Entries

Sep 23

Effective Inventory Management

This workshop will lead you through implementing an effective inventory management. You will explore how to analyze product movement, set minimums and maximums and more.

Posted by Lisa Louison, Sep 23, 2008

Effective Inventory...
Effective Inventory Management
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Runtime: 16:54

Sep 22

Get Creative!

This fun activity will get the creative juices flowing. You can use this workshop to jump start your team’s brainpower before a staff meeting or brainstorming session.

Posted by Lisa Louison, Sep 22, 2008

Get Creative!
Get Creative!
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Runtime: 09:05

Aug 01

Innogizer: Hula Hoop

This highly engaging activity is quick and fun. You can use the “Hula Hoop” to start a meeting and lead a dialogue focused on being and doing. This is a great start for topics such as guest care, team building, leadership or creativity.

Posted by Lisa Louison, Aug 01, 2008

Innogizer: Hula Hoop
Innogizer: Hula Hoop
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Runtime: 11:39

Aug 01

Guest Care: Effective Scripting

This workshop emphasizes the importance of well-delivered communication to the guest. The workbook contains effective scripts for all elements of the Guest Care Experience. Participants can use this workshop to build their own scripts or refine existing ones.

Posted by Lisa Louison, Aug 01, 2008

Guest Care: Effecti...
Guest Care: Effective Scripting
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Runtime: 13:09

Jul 21

Leadership: Blueprint - Increasing Profitability

Lisa Louison guides you through this workshop to analyze and structure your financial plan.

Posted by Lisa Louison, Jul 21, 2008

Leadership: Bluepri...
Leadership: Blueprint - Increasing Profitability
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Runtime: 19:16

Jul 16

Inspiration: The $1,000 Service

Lisa Louison will guide you through facilitating this workshop with your team to encourage them to go “above and beyond” in delivering services to your guests.

Posted by Lisa Louison, Jul 16, 2008

Inspiration: The $1...
Inspiration: The $1,000 Service
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Runtime: 10:19

Jul 16

Guest Care: Greetings and Tours

Lisa Louison guides you through how to facilitate this module, which is part of the Inyu Front Desk Training Curriculum.

Posted by Lisa Louison, Jul 16, 2008

Guest Care: Greetin...
Guest Care: Greetings and Tours
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Runtime: 21:00

Jun 06

Leadership Blueprint: Guest Attraction

This workshop will walk you through a plan to help you attract and retain your guests. The Blueprint includes an outline of tools and programs accessible in the Inyu Training Library and Toolbox.

Posted by Lisa Louison, Jun 06, 2008

Leadership Blueprin...
Leadership Blueprint: Guest Attraction
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Runtime: 17:27

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